Inspiring

Question

[BUG] - V76 Quest Pro has poor download speed, negatively affecting PCVR streaming

13 replies
2801 views

Since this is not only related to Virtual Desktop, I have updated the thread title. The download speed on the Quest Pro headset is broken on V76 and you cannot achieve more than about 200mbps despite having a strong 2400mbps Wi-Fi connection. This was not a problem in V74. I reported this using the in-headset bug report tool with each micro-release of V76 in PTC, yet Meta still chose to ship a broken update to the main branch anyway.

My original post:

Since installing PTC v76, I experience high network and decoding latency while running Virtual Desktop, especially at high bitrates (>200mbps). This started immediately after installing PTC v76 and persists after reboot. Another Quest Pro still on v74 on the same network connecting to the same PC with the same settings experiences no issues. Additionally, the problem happens whether I use 5GHz or 6GHz Wi-Fi. It seems something is causing the headset to bog down and not be able to process the stream and decode it fast enough. Using the 'boost clock rates' option in Virtual Desktop helps but does not resolve the issue.

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bowowAuthor

Inspiring

This is still a problem on the latest PTC update I just received, V76.1020 (build ending in .330). I reported in-headset as well.

F

fufufah

Participant

I have the same thing. Moreover, it doesn't matter whether I use VD or Air Link. It's usable only with bitrate < 200, although before I used 650 without any problems, lol.

B

bowowAuthor

Inspiring

Still a problem on PTC V76.1020 (build ending in .340).

BobbyVtb

Participant

Still happens in the standard release of V76

B

bowowAuthor

Inspiring

Yep it is broken in the official release; I guess all those bug reports I sent in headset were ignored as usual. Note this issue is not just related to Virtual Desktop. The download speed is basically capped at 200mbps due to some problem with this update. You can verify this using a locally hosted speed test server.

BobbyVtb

Participant

https://communityforums.atmeta.com/t5/Get-Help/After-V76-release-Quest-pro-s-download-speed-is-capped-to/m-p/1312502#M363631
I've also post it to show other concerns
but yeah they don't really care about us anymore 😞

C

CaptainCrash101

New Participant

Running into the same issue. I decided to restart my headset today to have it update and boy do I regret it!

MetaStoreHelp

Community Manager

Hi there,

We recognize you are having an ongoing issue with your download speed on your device with PCVR Streaming.

We know that this can be impactful to your experience, and we recommend for you to submit a Bug Report on our website.

Alternatively, you can reach out to us privately for more in-depth support regarding this issue.

If you would like to message us - select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us!

Please remember, you must be signed into the community first to send us a private message.

If you have already done so, someone from our support team will be with you as soon as possible!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

RykahDehan

New Participant

Get your AI generated slop of a response out of here

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becaring

New Participant

Same issue here.

Aliexde

New Participant

Does anyone have this issue on the Meta Quest 3? My download speed seems to be capped to about 150Mbps even it's connected to 6GHz dedicated.

E

EmmiAkina

New Participant

Same issue here for both of my QP headsets, but of course they’re not bothering to address it at all over the last month 😑

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