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Participant
January 14, 2026
Question

Can someone help me get a working quest 3s

Hi there all.

So here is my issues.

Coming from a quest 2 I decided to upgrade to a quest 3s 256gb

I purchased one on black Friday from argos here in the UK.

I'm on my 4th replacement as I can return faulty items within 28 days and lucky enough I've noticed the faults straight away and have had a replacement from argos.

The first one had faulty speakers that constantly made crackling distortion sound noises even in low volume. 

The second one had a dead pixel in the right lens which was present as a solid green dot.

The third was almost impossible to get the image looking clear as it was almost like there was some sort of dirt within the lens.

Now the 4th one which ive just switch on looks like it's got a small wavy hair/fibre of some sort inside the right lens.

These are all coming brand new out the box like this.

Either I'm very unlucky to get 4 in a row faulty or there are many faulty poorly put together headsets being sold.

What is everyone else's experiences and what does it take to get a working headset.

I'm starting to feel embarrassed now keep going to my local argos with yet another faulty headset.

What can one do to resolve this. If it wasn't for the fact I have a big games library that I've purchased over time I would just return for a refund.

Thanks in advance

 

4 replies

steve40
Honored Contributor
January 14, 2026

Silly question to ask the community, don't you think? Please don't waste our time, you already know what the solution is, you have done it multiple times already.

Robmcc83Author
Participant
January 14, 2026

Your a nice person.

Thank you for your response either way πŸ‘ 

Honored Contributor
January 15, 2026

I would imagine after the second replacement you would think about getting your money back. Continuing down the same road with a company who twice gave you a faulty device isn't a good idea. I have absolutely no issues with mine.. It's possible your local Argos got a bad batch. Get your money back and buy one somewhere else. You know the old saying about doing the same thing over and over and expecting a different outcome? 

Maccyb
Choleni
Honored Contributor
January 15, 2026

Hi Robmcc83​ πŸ™‚

I think, you are really unlucky ....... or Argos might have received a shipment containing many defective devices?πŸ€·β€β™€οΈ

If I were you, I would bring back the headset, get my money back and try another retailer

 

Lol, Maccyb123​ already told you the same, while I was writingπŸ‘