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MrReaper3k
New Participant
September 5, 2025
Question

Can’t buy games!!

Everytime I try to buy a game or anything it says I need to file an appeal and I don’t know how to and when I reach out to support they don’t help at all they ask for the same thing and after that it still says I need to file an appeal I bought a gift card and everything and I still can’t buy games.!!!

    11 replies

    Maccyb123
    Honored Contributor
    September 6, 2025

    What happened that you have to file an appeal ? 

    Maccyb
    Choleni
    Choleni
    Honored Contributor
    September 6, 2025

    Hi MrReaper3k​ 🙂

    I assume it says something about suspicious activity and you need to file an appeal?

    Unfortunately, several users are experiencing this issue.

    Some have found a workaround by creating another Meta account and using it to gift games to their main account while Meta investigates the issue with their main account.

    Perhaps this is an option for you as well?

      Finchy79
      New Participant
      September 6, 2025

      I have the same issue,  how do I got about raising an issue about it with meta

        Choleni
        Choleni
        Honored Contributor
        September 6, 2025

        Finchy79​ 

        Here you go!🙂

        Get support | Meta Store

        Aboygamer6
        New Participant
        December 30, 2025

        Did you ever figure this out? It’s doing the exact same thing on ours

          SillyBarracuda551
          New Participant
          December 30, 2025

          Did you ever get your issue resolved? I'm having the same problem. My wallet got locked on the 18th when I tried to purchase a game. I've done all the steps and I've been emailing with customer support. Still no access

            PointyWren9716
            New Participant
            January 3, 2026

            im having the same issue. I have been in touch with customer support and waiting for them to get back to me. We used the wrong pin to buy a game and it has locked us out. 

            SillyBarracuda551​ what other steps have you tried

            SillyBarracuda551
            New Participant
            January 3, 2026

            I filed an appeal, when that took forever, I messaged customer service. They made me verify a bunch of info but said they would have to send my complaint to someone higher up. The day before Christmas I received multiple emails saying my wallet was again available but it's not. I've replied to the emails, done everything they suggested. They still don't have my wallet unrestricted.  This is the response I get now and I haven't heard anything else for a couple days.

            Greetings from Meta Store Support.

            Thank you so much for your continued patience and understanding as we work to resolve this matter for you. I appreciate you for reaching out to your financial institution regarding the purchase issue.

            We are actively reviewing your situation and require a little more time to coordinate with our internal teams. We’re taking this extra time to ensure we provide you with the most accurate and effective solution possible.

            Please be assured that your case is being actively monitored, and your satisfaction is our top priority. We recognize how important this is to you, and we are dedicated to supporting you every step of the way.

            We will reach out to you directly via email the moment we have a definitive update or a next step ready for you.

            Thank you again for bearing with us.

            Maccyb123
            Honored Contributor
            January 3, 2026

            That's a robot reply, not a human. Good luck. Hope you have a good resolution... 🤞🤞

            Maccyb
            ShatterDaddy
            New Participant
            February 15, 2026

            So nobody has a fix for this and meta is just screwing everyone? I haven’t bought anything and struggled just to be able to add my card. And once I finally did it won’t let me buy anything??

            Choleni
            Choleni
            Honored Contributor
            February 15, 2026

            Hi ShatterDaddy​ 🙂

            Reach out to support via email, chat or WhatsApp HERE

            Reading this blog post might also help.

            Meta store error fix: Request could not be completed

             

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