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Robertandrocky24
New Participant
June 6, 2026
Question

Can’t change my birthday or re-upload ID after rejection

Hi I need help with my Meta account

 

I accidentally entered the wrong year of birth when trying to change my birthday in Accounts Center and submitted ID verification but it was rejected

Now I cannot access the birthday change page it instantly shows You will need to visit Accounts Center using a laptop or desktop

I am already on a Windows PC browser

I have tried different browsers clearing cookies and cache different network and waiting several days but nothing works

I cannot change my birthday or resubmit ID verification

Can someone help reset this or allow me to try again

 

Thank you

 

7 replies

Maccyb123
Honored Contributor
June 6, 2026

Which Meta account? Is it for Facebook, Instagram, or something else? 

Maccyb
Robertandrocky24Author
New Participant
June 6, 2026

It is my Meta Quest account (Accounts Center / Horizon account linked to my Quest headset). The issue is with changing my birthday in Accounts Center and re-uploading ID after a rejection.

Maccyb123
Honored Contributor
June 6, 2026

I think there is also a WhatsApp link to contact them directly. But I keep losing it so maybe Choleni will see this and give it to you!. Good luck! 

  •  
Maccyb
    Choleni
    Choleni
    Honored Contributor
    June 6, 2026

    Maccyb123​ 

    I think there is also a WhatsApp link to contact them directly. But I keep losing it 

    Yeah, I remember you told me that 😂😂

    Robertandrocky24​ here you go

    Meta support via email, chat or WhatsApp 

      Robertandrocky24Author
      New Participant
      June 6, 2026

      Do you know how I can contact a live human support agent for this issue

       

      I have already tried Report a problem and the help pages but I only get automated options or feedback forms and no chat or contact option appears anywhere for my account Is there a direct link or method to reach a real support agent for Accounts Center aka ID verification issues

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