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ActionJack1225
New Participant
September 21, 2025
Question

Can't connect to any meta services without a VPN

I was having issues today downloading and really loading anything on my meta quest even factory reset it, until I found a post online from 2 years ago of someone experiencing the same issue as me. Is there any fix to this or has meta even addressed this issue once or at all it is very annoying and irritating.

1 reply

MetaStoreHelp
MetaStoreHelp
Community Manager
September 21, 2025

Hi there ActionJack1225.

 

We've seen your post about not being able to connect to Meta services unless you're on a VPN, and thought we'd get in touch.

 

If the factory reset you've attempted hasn't resolved the issue, then we'll need you to contact us via email, as we'll need to look into a few different details both regarding your device and regarding your account in order to get to the bottom of this. That involves asking some sensitive information about your account.

You can reach out to our fantastic email support team right here, and they'll be more than happy to help!

 

Thanks for getting in touch!

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