Can’t contact support in any way

17 replies
436 views

My brand new oculus is extremely distorted and shows artefacts, cants get any support based on this, the official website just gives out errors, I’m about to refund this garbage I’ve been trying this for nearly two weeks.

Choleni

Honored Contributor

Hi hubert2005 🙂

What errors do you get?

Can you use the link below to contact support via email, chat or WhatsApp?

Get Support

In case the link also doesn't work for you, reach out to MetaStoreHelp here in the forum.

Click on their name, then click on the "message" button.

H

hubert2005Author

New Participant

https://drive.google.com/file/d/1xJPpoitMR4mTfn_7bGGswKivBPdiAnm3/view?usp=drivesdk

steve40

Honored Contributor

What game is that? If that a PCVR game, or a native game saved on the headset? Does it happen in ALL games? You say it doesn't happen in the virtual environment and user interface, is that correct? What headset are you using and what software version is it on?