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emicruz148
Participant
April 25, 2025
Question

Can't contact support since my device serial number isn't recognized

I'm trying to contact support due to some headstrap battery issues but whenever I try to open a ticket it asks me beforehad for the SN. I introduce the number and it tells me that they couldn't find it. Also in my meta account on PC it says that I don't have  any devices registered but I can see them on my phone just fine. I have a rift cv1 and a quest 3.

    6 replies

    Choleni
    Choleni
    Honored Contributor
    April 25, 2025

    Hi emi.cruz.148 🙂

    Also in my meta account on PC it says that I don't have any devices registered but I can see them on my phone just fine.

    That's weird....

    You can reach out to @MetaQuestSupport here in the forum and explain your situation. They can help you with  that.

    Click on their name, then click the "send message" button.

     

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 25, 2025

    Hi there!

     

    We understand that you are experiencing some issues with your headset strap and would like to take a look at how we can help. Since we will need some additional information, we would appreciate it if you could send us a private message.
     

     

    Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 26, 2025

    Hey again!

     

    We wonder if you still require assistance for this?

     

    Feel free to let us know.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    emicruz148Author
    Participant
    April 26, 2025

    I just sent a private message, thank you! Also can you guys take a look at this post? https://communityforums.atmeta.com/t5/Get-Help/Meta-Quest-3-no-menu-bar-or-universal-menu-appearing-after/m-p/1315542#M364893

    I posted a workaround to the issue, but I would appreciate if would escalate and do a  proper bug report so it maybe gets adressed in an update in the future.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    April 27, 2025

    Hi there,

     

    We're just reaching out to see if you still need support as we haven't heard back from you yet.

     

    If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

     

    Speak soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    scoop202109
    New Participant
    June 25, 2025

    Is there a telephone number? I can talk to someone please about my quest three haven’t been fixed in three months kept trying to contact someone. My number is 203-694-9417

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