Hello there, advilraccoon! We see you have run into some trouble trying to delete Quest software files off your computer, so we would like to give you some useful tips to try and see if it does the trick for you to get you back to a smooth VR experience. If you can, please try the steps listed below and let us know how it goes.
- Disconnect the Rift/Link cable from the computer
- Disconnect your computer from the internet
- Backup any necessary content. You can find steps on how to do so by clicking here.
- Reboot into Safe Mode. You can find steps on how to do so by clicking here.
- Uninstall the Oculus PC app using the Control Panel. You can find steps on how to do so by clicking here.
- Delete all Oculus folders from the following folder:C:\Program Files
- Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Restart your computer in normal mode
- Reconnect your computer to the internet
- Install the Oculus PC app again using the setup tool from our website here
- Reconnect the Rift/Link cable and re-test the headset
If you are still having trouble, please don't hesitate to let us know so we can look into this in more depth. We look forward to hearing back from you soon!
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