Can’t disable “Hey Meta” – blank screen in settings

7 replies
1141 views

Hi,

When I try to disable the “Hey Meta” feature on my Ray-Ban Meta glasses using the Meta View app, I encounter an issue: the settings page for “Hey Meta” appears completely blank (see attached screenshot).

Because of this, I can’t turn the feature off or change any settings related to it.

I’ve already tried:

Restarting my phone
Restarting the glasses
Uninstalling and reinstalling the app

But the problem persists — the screen stays empty every time.

Could anyone help me with this? Is there any known fix for this issue? Thanks in advance.

E

Elheffe42

New Participant

Same problem here since yesterday. Touch pad works to activate meta but not voice commands and my options screen is blank as well.

M

Maztervader

New Participant

same issue here. It’s with the latest update of the app on iOS. Works fine on Android but iOS is confirmed broken. Im going to return the glasses. No way I’m keeping them if I can’t turn off hey meta

D

Deepak34

New Participant

Me too, having the same issue on iPhone. Reached out to meta support and they transferred me to a “specialized” team with no response or assistance. Battery life is less than 4 hours.

Dear Meta, please fix this bug on iPhone devices with an update. It’s annoying and we need to turn off this feature as we don’t necessarily need it.

A

AikDro

New Participant

Me too! Super annoying, battery dies super fast! They need to fix it ASAP!!!

S

Sailordavid

New Participant

Same issue with me, just received glasses and preference for Meta AI is blank. This needs to be addressed

M

Maztervader

New Participant

Yeah their support team is horrendous. They have no idea that it’s a wide spread iOS issue and when you tell them about it to all say the same cookie cutter response of delete the app, reinstall the app and try again lol like wtf really

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO