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elmahdialaoui
New Participant
March 29, 2026
Question

Can't get an invitation for teen account supervision

Hello,

I'm having an issue with teen account supervision. Basically my ex wants to add me as a supervisor for my son's account.

Each time she tries she gets an error: an error occurred try again later.

We are friends on Facebook, everyone can invite me, all my settings are correct. She can invite her sister but she cannot invite me.

Is there a way to debug/investigate so I know what's wrong with my account?

Thanks.

    9 replies

    Choleni
    Choleni
    Honored Contributor
    March 29, 2026

    Hi elmahdi.alaoui​ 🙂

    elmahdi.alaoui wrote:

    Basically my ex wants to add me as a supervisor for my son's account.

    elmahdi.alaoui wrote:

    Is there a way to debug/investigate so I know what's wrong with my account?

    Probably there is nothing wrong with your account, but your ex can't invite you as supervisor because a child/teen can only have ONE parent as supervisor. 

    Get parents and teenagers started with supervision for Meta Horizon

      steve40
      steve40
      Honored Contributor
      March 30, 2026

      for teen account supervision

      I think only the 13+ yo child can send invites for a parent to supervise them, not the parent (unlike 10-12 yo accounts)?

        Choleni
        Choleni
        Honored Contributor
        March 30, 2026

        Yes, that's true.

        But I'm not sure, if a teen who has already a supervisor on his account can send another invitation, since he can only have one guardian at time. Maybe he needs to end the supervision of this guardian in order to send a new invitation.🤔

        You know that I don't have personal experience with child/teen accounts......  I'm waiting for you telling me exactly how it works after your daughter finally turns 13😁

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