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dazlee69
New Participant
May 2, 2026
Question

Can’t get past the controller screen

Hi all, I set up my sons account but I used my old email address so I set up a new profile using my new email. When I now turn it on I can’t get past a screen with the controllers spinning around, I’ve done a factory reset but can’t get past the controller screen 

    6 replies

    Choleni
    Choleni
    Honored Contributor
    May 2, 2026

    Hi dazlee69​ 🙂

    dazlee69 wrote:

    I’ve done a factory reset but can’t get past the controller screen

    If you stuck on the screen where you should pull out the paper from the controllers, wait 10 min or so. The screen will go away and you can continue with the set up.

      dazlee69Author
      New Participant
      May 2, 2026

      Hi Chloeni, thanks for replying, it’s not new got it at Xmas and when I first set it up used an old email address, went to use it today and set up a profile with my new email address, can’t get past this page 

      Choleni
      Choleni
      Honored Contributor
      May 2, 2026

      i understand that it's not new. 

      People usually stuck on on the pull paper screen after a factory reset, because the paper is already pulled.😉

      Is that the screen you mean?

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