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cycloneyt
New Participant
September 9, 2025
Question

Can’t purchase anything for security reasons!!!

I was recently trying to buy the game among us vr and it popped up a message saying I was unable to come pleat the transaction for security reasons. I would kindly ask for meta to resolve this issue. I think I have found a pattern though, every time I buy something, and then try to buy another thing maybe 2-3 days later, this message pops up. So meta, can you please give my account the ability to purchase things again, or maybe even resolve this entire issue. Thank you

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    September 10, 2025

    Hey there cycloneyt 

     

    We know payment issues can be a pain, especially when they repeat on you.

     

    In this case, we'll need to take a look at your account, which involves asking you for some sensitive information. Could you drop us a Private Message so that we can look into this for you? We'd really like to get this resolved so you can enjoy the Metaverse uninterrupted.

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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