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wiedster
New Participant
November 26, 2025
Question

Can't use Meta Cash or Paypal

Suddenly I can't use my Meta Cash or my Paypal anymore to buy in the store. What could be the problem. My account is quite old and I never had any problems before.

7 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
November 26, 2025

Hey there wiedster, 

 

We understand you are having some issues making purchases on your Meta account. First of all, we would suggest trying to make the purchases on the app, the website and the headset, to check if it is an issue with a device or your account. Next can you please contact our support team via the steps provided below, so we can check out your account and see if any issues are showing? 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
wiedsterAuthor
New Participant
November 26, 2025

i just contacted you via whatsapp. i was told i can't be helped atm and the issue is being forwarded.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 26, 2025

    Okay, that is great!

     

    The team will be looking into the issue and should get back to you soon with an update, regarding your payments not working. Please keep an eye on your emails inbox and spam folders for their next message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      wiedsterAuthor
      New Participant
      November 27, 2025

      i got 2 replys in german (which is fine since i live here) telling me that everything was resolved. sure enough the problem persists. so how can i contact someone who actually solves my problem?

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