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jameswaddell85
New Participant
August 4, 2026
Question

Cannot get support for defective Meta Quest 3

My Meta Quest 3 will not link to my PC via any cable (occulus or kuject). 
I cannot get support for this issue because my account according to Meta has no device registered to it.


But my account does in fact have a Meta Quest 3 registered to it. 

When I forget trying to log in and instead use the option to key in the serial number I get a message saying that support isn't available [for the Meta Quest 3] 

When I choose the third option and say I do not own a device, I get this message: 

I am then presented with the question: Still need help? which returns me back to square one and the cycle of frustration begins again. 

This is one of the worst experiences of customer care I have ever experienced. Meta does not seem at all interested in its cusomters getting value out of their products and only in cost saving. 

2 replies

Choleni
Choleni
Honored Contributor
August 4, 2026

Hi james.waddell85​ 🙂

You'll probably put in the wrong serial number - the one for the device. They want the serial number from the box, it's for the entire set - headset, left controller, right controller.

If you don't have the box anymore, the number can also found in the link below.

https://www.meta.com/my/devices/

Or you contact Meta support via email, chat or WhatsApp HERE

It's a direct link, no serial number needed🙃

    Choleni
    Choleni
    Honored Contributor
    August 4, 2026

    james.waddell85​  One thing, if you have an endless loading screen when you use cable link, try if double press the power button can solve that.

    Infinite Link Loading Screen (Quest 3, cable) | Meta Community Forums - 1379011

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