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Cannot migrate to Meta Account - no confirmed email address on file for this account

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Please help if you can.

I have an Oculus quest. I have an oculus account -that's how i can post here.

I also linked my Facebook account to my quest years ago. No issues.

Now there's been a update 4.6 overnight and I am blocked from using the Quest without migrating to a Meta account online.

Every time I try and select to continue with Facebook , it actually pulls out all my facebook email details and then tells me 'Something went wrong, no confirmed email address on file for this account' and to Log Out.

Have tried multiple browsers and through my phone but to no avail.

I am locked out of my quest and wanted to get some Tribe XR djing done tonight.

Appreciate anyone who may have an answer.

Tony

V

vertangoAnswer

New Participant

Just figured it out. On your Facebook settings add a new email and confirm it. After doing that try setting up the Meta account with no Facebook account and it'll give you the option of either one of your emails. Use your normal email and the setup process should be like normal.

I'm guessing the Meta's system didn't recognise the email as confirmed so it needed another one to get confirmation on both accounts in the backend.

Hope this works for you as well!

Show previous replies

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sumu11223

New Participant

The yahoo email that I used on Facebook has been officially deactivated, now I can't add any new email on Facebook. How can I add a new email without the verification code of the previous email?

MetaStoreHelp

Community Manager

Hi there sumu11223, thank you for reaching out! If you are experiencing an issue with your Facebook account, we strongly encourage you to contact Facebook support here: https://facebook.com/help

Hope you have a lovely day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

B

badran23

New Participant

i have big proplam

MetaStoreHelp

Community Manager

Hi there Badran23!

How can we help?

Our private messages are always open if you would prefer to speak to us privately.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Talk soon! 🙂

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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sam309630

New Participant

sam kumes

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Devinstayblack

New Participant

it kicked me out of my acc when i had put my real age in

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scottiebippin33

New Participant

I got log out of my acount and i need a new acount

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Peter007steven

New Participant

ı blocked at the lock ın page and keep tellıng me to sand verıfy code to contınue. In thıs case, my facebook account was hacked unfortunately and lost my old phone to verıfy my gmaıl address. Please help!

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Playerone1959

New Participant

cant plzy

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havandii

New Participant

it says its not the right email but it is

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korini2025

New Participant

i cant log in hpw do i log in?