Cannot read property ‘display_name’ of null

32 replies
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When I open my Quest Store on my Quest 2, it says the message above. It started at 10:28 pm.

Inspiring

A working solution (temporary, until they fix it):

I managed to fix it on my end. What helped me (permanently) was to open the Meta app (via phone), connect to the device, then enable and disable Developer Mode. That is, if Developer Mode is already enabled, you need to disable it and enable it again, then restart the device. If Developer Mode is disabled, simply enable it and restart the device.

I’m not sure if everyone will see Developer Mode in the app because I created an organization in Meta a while ago to have the ability to enable and disable Developer Mode. Therefore, this advice might not work for everyone. By the way, I’m using v72.

Meta app --> headset settings --> Developer mode

CURRENT UPDATE: Factory reset doesn’t help (don't waste your time). We’re currently waiting for a solution from official support.

Original post:

It helped me; I was able to download and install a couple of games (from the store), but then the problem came back after a while. So, it’s probably not worth spending time on this—it seems like something on their end

UPD

Most likely, when I did a factory reset, the store cache (another cache?) was also cleared, and then when it was reloaded, a null reference occurs due to a mismatch of variable names or something like that (and the problem returned)

Show previous replies

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Sharamesh

New Participant

I have exactly the same problem with my new Meta Quest 3 since the update to v72. No more access to the Meta Store start page.

Error message: "Cannot read property ‘display_name’ of null"

Search function in the Meta Store works.
I assume that there is a bug in v72 that needs to be fixed urgently.
Please fix the problem meta

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WhiteFalcon11

New Participant

Same problem here, i just bought the quest 3 and i paired it to my previous account from the quest 2 and it booted up just fine but i cannot access the store because of that same error message + my library is unresponsive, it opens and i can see my apps but its like dimmed and i cannot press anything on it 👍. No store, no library. Amazing lol

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WhiteFalcon11

New Participant

I tried factory resetting it like 5 times and nothing changed, its still not working

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Scarrface78

Inspiring

So... I contacted meta and guess what they want me to do? a 4th reset I say why I have already done it their response is ..... Can we get this issue reopened please. The reset works for like and hour and then does it again

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KorvinNasa13

Inspiring

I managed to fix it on my end. What helped me (permanently) was to open the Meta app (via phone), connect to the device, then enable and disable Developer Mode. That is, if Developer Mode is already enabled, you need to disable it and enable it again, then restart the device. If Developer Mode is disabled, simply enable it and restart the device.

I’m not sure if everyone will see Developer Mode in the app because I created an organization in Meta a while ago to have the ability to enable and disable Developer Mode. Therefore, this advice might not work for everyone. By the way, I’m using v72.

Meta app --> headset settings --> Developer mode