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New Participant
December 15, 2025
Question

Cant access 2FA code because I got a new phone number

I recently got a new phone and when I tried to log into my oculus account it would not let me fully sign in because it would say it needs a 2FA code and sends it to my old phone number that I can't access anymore. Im not logged in on my pc, my phone, or anything like that just the headset itself, and it is super frustrating because I couldn't even contact meta support since in order to contact them you need to be logged into an email thats linked with a headset but I can't. So i couldnt get support at all I was just stuck.

Thankfully I found out about forums and now I can post my problem here. I see others with similar problems and I am seeking for support or guidance on how I can resolve this.

(Update)
I just checked and I see that i am in fact logged into my oculus account on my pc, but only on the Meta Horizon link app, not the website which is what I need to log in on so I can take off 2FA and finally log in on my phone. I want to be able to cast and use other features but I am not able to because of this. Please if anyone knows of a solution let me know.

By the way, I use a facebook email for my meta account, which I still have access too. I can show any valid information that I can to prove I have ownership of this account. My meta account is linked with my facebook account but I dont believe I can resolve the issue through my facebook settings.

2 replies

Choleni
Honored Contributor
December 15, 2025

Hi validwindow​ 🙂

validwindow wrote:

..... since in order to contact them you need to be logged into an email thats linked with a headset but I can't. So i couldnt get support at all I was just stuck.

Nope, that's not necessary. You can do that without being logged in.😉

Support via email, chat or WhatsApp

HERE

the other option is sending a PM MetaStoreHelp​ here in the forum.

Click on their name, then click the "message" button.

Both ways are fine to get help with your 2FA. 

 

 

New Participant
December 16, 2025

Hi Choleni, thank you so much

I never knew about this thank you for letting me know, I couldn't find it. I already contacted MetaStoreHelp and they've replied, hopefully this can all get sorted out, thank you still.