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GREENEGGSANDHAM
New Participant
October 1, 2025
Question

CANT ADD PAYMENT METHOD ON MY QUEST 3s

I have been trying for days with multiple cards.  I never had this problem before.  Please help!

    7 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 1, 2025

    Hi @GREEN_EGGS_AND_HAM, 

     

    Thanks for getting in touch, we are here to help get you back up and running as soon possible. 

     

    Are you being presented with an error message when trying to set up your payment method? 

     

    Have you tried setting up your payment methods on different devices such as the mobile app or your online account? 

     

    If you are still having issues please just let us know and we will be happy to look into this further for you. 

     

    Thanks! 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    GREENEGGSANDHAMAuthor
    New Participant
    October 1, 2025

    YES. Have tried on mobile device multiple different ways.  Nothing is work. Pls help! 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 1, 2025

    Hi @GREEN_EGGS_AND_HAM, 

    Thanks for your prompt response, can you let us know if you are being presented with a message or an error code when you try to do so?  

     

    If you would like to get in touch with our Support Team they are here 24/7 and can take a more in depth look into this for you. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    GREENEGGSANDHAMAuthor
    New Participant
    October 2, 2025

    A message.  Here is a screen shot

     

    GREENEGGSANDHAMAuthor
    New Participant
    October 6, 2025

    Hello?  Now no one from support is responding or emails me back??

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 6, 2025

    Hey @GREEN_EGGS_AND_HAM,

     

    We would love to assist you, if you could please PM us that would be amazing! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear back from you soon so we can get that payment method fixed

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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