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NotBanan
New Participant
July 30, 2025
Question

cant redeem codes

im trying to redeem a 25 euro gift card but it wont work, on the quest it says "cant perform query" and on the mobile app it says "error performing query" please help me!!!!!

5 replies

Choleni
Choleni
Honored Contributor
July 30, 2025

Hi NotBanan​ 🙂

You should talk to support so they can look into that.

You can do that via email, chat or whatsapp here:

Get support | Meta Store

NotBananAuthor
New Participant
July 30, 2025

isnt support here?

 

Choleni
Choleni
Honored Contributor
July 30, 2025

You also can send a PM @MetaQuestSupport .... both ways are ok😉

Click on their name, then click the "message" button.

mrgraywolf2025
New Participant
July 30, 2025

Same happened to me the support team said it was something to do with my code doing more investigation 

NotBananAuthor
New Participant
July 30, 2025

i messaged them via whatsapp and they are working on my issue.

 

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