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Swetty482
New Participant
April 19, 2026
Question

Child Account Disappeared from Family Center

The other day I noticed my 11 year old account disappeared from Family Center. He can still play games etc on his quest however he can no long send or receive messages. I still follow him on Meta but I cannot message him and when I click on his profile I get a message that I either blocked him or he has deactivated his account. I also have not blocked him. He said he did not deactivate his account and cannot access Family Center on his Quest. He also cannot log into Meta on his account. Cannot reset password and his password does not work. When I request a code for password change via email I don’t get any email or code. I received no messages from Meta regarding account issues either.  Not sure what’s going on….

      7 replies

      steve40
      steve40
      Honored Contributor
      April 20, 2026

      That happened to someone else about 2 days ago.

      Contact Meta Store Support (en-gb)

        akvpp
        New Participant
        April 21, 2026

        I have been dealing with this same thing for weeks. Have you received any help? I've chatted and emailed with Meta, they want birth cert for son and DL for me. It's driving me insane!

        Swetty482Author
        New Participant
        April 21, 2026

        I have not even been in touch with Meta their support system is very difficult to get in touch with them. I’m thinking I’ll just make my kid a new account as it seems way easier than dealing with them. 

        steve40
        steve40
        Honored Contributor
        April 22, 2026

        I gave you the direct links to live chat already 😉.

          Lmcd03
          Participant
          May 15, 2026

          Same issue here with my 12yo account (was 11yo at the time). Was in a long chat with a rep, issue forwarded to wherever, over a month later still no resolution, but alot of rep's supposedly taking a personal interest in resolving it. uh-huh....keep trying to tell me that. My kid has so much progress made on games and sunk a robot gift cards in to purchased games that I can't just make a new account for him. I did however offer to make one if whatever team could transfer game data. It was ignored. I feel like his account was straight up hacked and not being admitted by meta. If that happened to be the case i would be ridiculously annoyed since i have payment data linked. I could be wrong but they are a tech company! How can they not find a resolution or at least identify the issue.

          akvpp
          New Participant
          May 15, 2026

          I email them back daily and get the same bot responses. No progress, no updates and they won’t answer my direct questions. I’m so fed up and my kiddo is devastated. It’s sickening they can’t figure this out. I think they’re just hoping I give up.

          OneManLaptop
          New Participant
          May 24, 2026

          Having this exact same problem. I've given all the information requested and now it's just a parade of sycophantic (This is ####, your Meta friend etc.) responses which tell me the engineers haven't gotten back to them yet.

          Judging by the responses, this has happened to a number of accounts at around the same time, so clearly something has gone wrong.

          My kid's account has now been completely removed from the headset, as if it no longer exists. I'll give tech support another message, then I'll be going down the GDPR route, which seems to be one of the only systems open to (EU) customers, to force these companies to look into these problems with actual human eyes.

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