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GoofyStarfish5239
New Participant
November 19, 2025
Question

Child turned 13. What happens to old account content?

Hi all!

my son was under my account, but he was promoted to start his own account as he’s over 13. Now when goes to his headset, he said he can’t do anything. There is a different username. Does he need to set up the account on the headset? what happens to all his content from his old account. 

thank you 

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 19, 2025

    Hey there @GoofyStarfish5239!

     

    We'd love to help you with this, can you kindly contact us privately so we can discuss various areas of the account(s) and work through this problem for you! 

     

    Please follow these steps: 

     

    1. Please select our name to get to our profile page, or click here
    2. Next, click "Send a Message" to privately message us!
    3. Please remember, you must be signed into the community first to send us a private message.

     

    We appreciate you taking the time to create this post. We look forward to speaking with you! 

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