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joshuag529209
New Participant
October 26, 2025
Question

Controller connecting issues as well as headset start up

We have been unable to use the controllers as they appear to have disconnected from the headset and have tried the battery removal and other guidance with no success.The other issue appears to be the headset as when we power on it comes up with the logo,then the password screen (which we can’t get past as the controllers aren’t showing as working) and then it appears to power off.We have tried charging for a few hours on another charger for a switch as recommended but we still have the same issues.

Has anyone else had a similar issue or may have advice on how to reconcile the issue before we admit defeat that it’s broken?

    3 replies

    Choleni
    Choleni
    Honored Contributor
    October 26, 2025

    Hi joshua.g.529209​ 🙂

    So, you can't pair the controllers, because you can't pass the password screen to keep the Quest turned on?

    A factory reset will remove the password screen...... it's the only way to get rid of the password/pattern screen.

    Then you can setup the Quest again and you are - hopefully - able to pair your controllers.

    How to factory reset your Quest

      joshuag529209Author
      New Participant
      October 27, 2025

      We have done the factory reset but the headset just turns on then goes off again so we can’t navigate to set it up again 

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 27, 2025

        Hi joshua.g.529209,

         

        Thanks for reaching out to us about this pairing issue. 

         

        We understand you've already tried some troubleshooting steps, including the one provided by Choleni so thanks for that.

         

        We would love to look further into this, so please send us a private message so we can investigate further:

         

        • Select our name to get to our profile page, or click here
        • Next, click "Send a Message" to privately message us

         

        Please remember, you must be signed into the community first to send us a private message.

         

        We look forward to hearing from you.

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