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Osprey666
New Participant
May 8, 2026
Question

Credit redemption code went to wrong Quest 2

Hiya, I purchased a credit/redemption code from Amazon for a football game and it asked me to log into my Meta account and redeem it after my purchase. I have two Quest 2 headsets, 1 set to sharing enabled.

When I redeemed the code, the credit automatically went to the wrong device sadly. Is there something I need to change on my account for it to go the correct headset.

Thanks for any advice on this...Chris

    12 replies

    steve40
    steve40
    Honored Contributor
    May 9, 2026

    The credit goes to an account, not a device.

      Maccyb123
      Honored Contributor
      May 9, 2026

      As steve_40 says, the credit goes to an account. Maybe you can share the app with the other headset? 

      Maccyb
        Choleni
        Choleni
        Honored Contributor
        May 9, 2026

        Maccyb123​  I think, what actually happend is that he - accidentally -  redeemed the code with the secondary account.

        That's why it's on the wrong device.... and that account obviously can't share the game.

        It's just a guess.... I might be wrong.🤷‍♀️

         

        Osprey666​ maybe refund the game and use the money to gift it to the correct account.

        Refunds for apps and games purchased on Meta Horizon Store

         

          Maccyb123
          Honored Contributor
          May 9, 2026

          Choleni You could very well be right!! 

          Maccyb
            Osprey666Author
            New Participant
            May 10, 2026

            Thanks for the replies all. Just to clarify...the Credit Pack I bought from Amazon was for game called VRFS. It give the game 500 credits and also some bonus items.

            I was assuming when I logged into my Meta account I could have assigned the code to 1 on my devices. When I entered the code onto my Meta account...it automatically was assigned to my original Quest 2. It was supposed to be for my Son's Quest 2 which I have linked to my account for App sharing. 

            I have attached an image showing my setup. The red circle indicates my original Quest 2 I use which the credit has gone to. I was hoping to have applied it to the top Quest 2 shown below.

             

            Choleni
            Choleni
            Honored Contributor
            May 11, 2026

            Wait.... you bought not code for a game, this is an add on. 

            I'm afraid, then it's lost.🙁 Add-ons are not refundable.

            You may ask support, if it is possible to transfer it to your son's account, but usually it's not.

            You can reach out to Meta support via email, chat or WhatsApp HERE 

            Good luck 🤞

              Osprey666Author
              New Participant
              May 11, 2026

              Yes...it's an add on for the football game we both play. I was surprised it went directly to my main account. I thought I could have entered the code onto my secondary account for my son to use.

              I don't mind purchasing again as clearly my error...but didn't want too repeat the same error. 

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