Dead robot

Hello there davids.846739, thank you for sharing this with us. We understand that you are experiencing the boot issue where you got stuck on the no command screen. The most common reasons for this situation are:

• If the volume up button was held instead of the volume down button while trying to factory reset.
• If the volume up button is sticking while trying to power on the headset.
• If the headset was powered ON instead of OFF when initiating a factory reset.

We recommend you follow the suggestions below, that can be helpful for you: 

• Check that the volume button is not stuck.
• Press and hold the power button for about 10-15 seconds or until the headset is forced off
• Follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held.

If you still need any further support, please send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We hope you will have a nice day ahead!