Desperate for Help: Stuck in an Endless Automated Support Loop (Quest Cash Falsely Restricted)
Hello Meta Community and Community Managers,
I am posting here out of sheer desperation because the standard Meta Store Support system has completely broken down for my case. I am trapped in an endless loop of automated, copy-pasted responses, and no human agent is actually reading my ticket history.
Here is the factual timeline of my issue:
The Glitch & Refund: I recently experienced a known billing error where I was repeatedly charged for "Vegas Infinite" packs that the system explicitly stated were "No longer available." After a long investigation, Meta Support rightfully approved and processed a manual refund to my Quest Cash balance.
The False-Positive Restriction: The exact second the refund was credited, the automated security system flagged my account with "unusual activity" and restricted my Quest Cash wallet.
The Verification Loop: Support agents are now repeatedly sending me automated macros demanding that I verify my ID or add a credit card via the auth.meta.com/verify link to lift the restriction.
The Core Problem: My identity was ALREADY verified and approved by Meta Support during the investigation for the refund just weeks ago. In fact, when I click the verification link support keeps sending me, the system automatically redirects me to the language/settings page because the backend already knows my account is fully verified!
I have explained this, provided screenshots of the redirect, and practically begged the agents (Izzy, Sara, Walter, Mary) to simply read the account notes and escalate the ticket to a Tier 3 Billing Supervisor. Instead, they just keep replying with the exact same automated troubleshooting steps (e.g., "Clear your app cache," "Uninstall the app," "Submit your ID").
I have funds locked in my Quest Cash balance due to a false-positive system glitch, and support is refusing to manually override it despite the evidence on file.
Could a Community Manager or a real human please look into my account and escalate this to someone with the administrative authority to lift this restriction? I am fully verified and just want to access my funds.
Thank you for your time and any help you can provide.