Skip to main content
caleu67
New Participant
June 30, 2026
Question

Device disabled after restarting it.

Well, I just restarted the device and suddenly it appeared disabled for me, And now I can't use it anymore, which made me really sad since I consumed a lot of content from it.

What would be the solution? 

  • Factory restoration would solve it?
  • Or could only the store where I bought it contact Meta? The device is official, but it was purchased from a store closer to my house.

Any suggestions or ideas will be greatly appreciated.

3 replies

Choleni
Choleni
Honored Contributor
July 1, 2026

Hi caleu67​ 🙂

I just restarted the device and suddenly it appeared disabled for me

Be more specific..... is it disabled because your account is suspended/deleted?

Or is it disabled because it's black-listed(Quest has been reported as stolen)?

Anyways.... in both cases a factory reset won't solve that.

If it's black-listed and you have just bought it, bring it back.

If it is an issue with your account, contact Meta support via email, chat or WhatsApp HERE

 

    caleu67Author
    New Participant
    July 2, 2026

    Muito obrigado pelo seu tempo. Tenho o quest 3 há 10 meses, e em um dia qualquer fui reinicia-lo e ao liga-lo apareceu desabilitado. Entrei em contato com a meta mais ela me disse para entrar em contato com o vendedor, mas como já faz 10 meses que comprei não consegui contatá-lo com sucesso o que de fato me deixa em apuros. Não há mais nada mesmo que eu possa fazer para pode usar o meu meta de volta, não há nada que eu possa fazer para os servidores da meta pararem de me impedir?:\

    Choleni
    Choleni
    Honored Contributor
    July 2, 2026

    caleu67​  you said you bought it in a store… why can't you contact the seller?

    If support advised you to contact the seller, then the problem isn't with your account and isn't covered by warranty.

    Perhaps the device is blacklisted… as far as I know, a blacklisted device can't be reactivated. I'm sorry. ☹️

     

    Keep in mind… I'm not sure if your device is blacklisted.

      Terms & ConditionsAccessibility statement