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TJKiller91
New Participant
September 16, 2025
Question

Downloaded VR Videos in gallery now only play in 3D/Web-like after newest update

I’ve tried playing some downloaded VR videos on my Meta Quest 3 after the newest update, but instead of playing in VR (like they used to) they only play in a web based 3D format. 
Is there any way to change them back to VR without uninstalling and reinstalling the videos?

7 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 16, 2025

Hey there,

 

We saw your post and wanted to lend a hand.

 

Honestly, watching videos while in VR is an incredible experience and having an issue that breaks the immersion is a pain, and for that we have a few steps below we would like you to try: 

 

1 - Remove the app

  • Find and then hover over the app that you want to remove.
  • Select the three dots.
  • Select Remove from library
  • Confirm

2 -  Restart the Headset

  • If any changes caused this to start, undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc.)
  • Log out and back into the phone app

If you need any further assistance, please reach out to us through PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
TJKiller91Author
New Participant
September 17, 2025

I’ve already tried restarting the headset several times and no success. As for removing the app, the videos are on my gallery. I’ve preemptively looked on the store for Gallery app, but found nothing. If I delete it, would I be able to get my gallery back, along with the videos and photos it contains? 

MetaStoreHelp
MetaStoreHelp
Community Manager
September 17, 2025

Hi there!

 

Thanks for getting back to us. If restarting the headset hasn't resolved your issue, we'd recommend taking a look at the app permissions for your Gallery app. You can find a guide for how to access app permissions here.

 

If this also doesn't resolve your issue, then we'd recommend reaching out to us via private message or email so that we can look further into your issue. You can send us a private message by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us.

 

Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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