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regan8855
New Participant
October 28, 2025
Question

Elite battery strap disconnecting

I recently updated the to V81 and now my elite battery strap disconnects after roughly 1-2 seconds. I’ve tried resetting the battery pack. Restarting the headset, And even putting the headset back to factory and reinstalling all the updates. Any thoughts?

3 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
October 29, 2025

Hey there,

 

We saw your post and wanted to lend a hand!

 

Experiencing issues with the Elite battery strap can be far from ideal, especially when you're looking forward to enjoying your favorite games in the Metaverse. We would love to provide the assistance needed so you can enjoy your time in VR. We will leave a few troubleshooting below we would love for you to follow:

 

  1. Unplug and re-plug the ESWB from the headset.
  2. Unplug and re-plug the AC adapter
  3. Reset the ESWB (Follow the below steps for this)
  • Disconnect the Elite Strap with battery from the headset and any chargers
  • Hold the button near the back of the strap down for 12-15 seconds

 

If you're still having issues after trying the steps above please reach out to us through PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.
 

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
October 30, 2025

Hey there,

 

We just wanted to check up with you and ask if the issue's been resolved?

 

If not just let us know so we can provide you with the assistance needed!

 

We hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
steve40
steve40
Honored Contributor
October 31, 2025

Follow this procedure exactly, in the order given here (I'm assuming you don't have the wall charger connected):

Fully power off your headset (not standby mode).

Disconnect the Elite battery cable from the headset.

Plug the Elite Battery back into the headset.

If the LED on the Elite battery is lit, wait until it goes off.

Press and hold the button on the Elite battery until its LED turns green. Keep holding the button but release it immediately when the green LED goes out. If the LED has started blinking orange, you held the button too long, try again.

Briefly press the power button on the headset and put the headset on. Check that it shows both batteries in the eyepiece.

Power up the headset, the batteries should be working correctly now.

Note: I find that it is mandatory to power off the headset before unplugging or connecting any of the cables, otherwise the charging or battery consumption does not work as expected (ie. evenly distributed across both batteries).

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