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MotherCorn
New Participant
August 21, 2025
Question

Email issue

Not sure if others are having this problem but for some reason my email linked to my account isnt working for my VR headset. It updated and restarted so I was signed out and when I put my email in it just says it's not linked to any account even tho I know it is. 

    1 reply

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 22, 2025

    Hey there, we realise that issues with logging in are severely impacting your Metaverse experience, and we're keen to help you get back online!

     

    As we'll need to confirm your email address as part of our security protocol, and as long as you are able to confirm the details on the account at the moment, we can certainly take a look to see what we can do.

     

    If you can please get in touch over Private Message, we'll be happy to follow up with you.

     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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