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New Participant
June 24, 2024
Solved

Endless restart quest 2

Hi, when I launch my quest 2 it comes up with a load of error messages saying multiple things are not responding and before I'm able to do anything restarts and keeps looping over and over. Has anyone else had this problem or know how to fix it.

MetaStoreHelp
Community Manager
June 25, 2024

Hey there BenblackburnYT! Being able to startup your device with no issues should be the standard and we want to help you figure out what's going on with your device. Try removing any unsupported third-party accessories that may affect boot. We also want you to check and make sure there is sufficient battery. Let the device charge for 2 hours, checking to make sure the LED is green and not red. If it's red, it may indicate signs of a battery or charging issue. We look forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

6 replies

MetaStoreHelp
Community Manager
June 25, 2024

Hey there BenblackburnYT! Being able to startup your device with no issues should be the standard and we want to help you figure out what's going on with your device. Try removing any unsupported third-party accessories that may affect boot. We also want you to check and make sure there is sufficient battery. Let the device charge for 2 hours, checking to make sure the LED is green and not red. If it's red, it may indicate signs of a battery or charging issue. We look forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
Community Manager
June 26, 2024

Hello again BenblackburnYT! We just wanted to circle back around to see if you still needed assistance. If so, please reach out at any time.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
New Participant
June 26, 2024

I just ended up doing a factory reset and it works perfectly again. Thank you though!

MetaStoreHelp
Community Manager
June 26, 2024

That is great news! We are happy to hear that it works now!

 

If anything else comes up in the future, please don't hesitate to reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!