Error HDSLVC2

Hey there, Anonymous! We know how important it is to have a working experiences store and apps, so we'd be glad to lend a hand! 

To gain some insight, could you please answer the following:

• When did you first notice this?
• Have you changed your Facebook/Oculus password recently?
• When rebooting, was it through the boot menu, or holding the power button down and selecting restart? 

It does also warm our heart to see you're a couple steps ahead already. We do have some more things you could test out right below:

• Uninstall the Oculus mobile app
• Reboot your headset:
  • Turn off the headset.
  • Hold the Power and Volume Down(-) buttons simultaneously until the boot menu loads.
  • Use the Volume Buttons to highlight Boot Device and press the Power Button.
• Reinstall and login to the Oculus app.
• Try to run a game from the app paired.

Let us know how that works out for you! 

Hey again, Anonymous! Just checking in to see if the previous steps seemed to help. If not, reach back out and we can look at some other possibilities! 

Thank you for the update, jaycruz09! As for now, we do have just a couple more steps to suggest. 

Could you test out the following:

• Log out of the phone app. Close and reopen the phone app.
• Log into the phone app and go to devices and connect to your Headset.

If that doesn't work, last but not least, we suggest a factory reset with the below steps:

• Turn off the headset. 
• Hold the Power and Volume Down (-) buttons together until the boot menu loads. 
• Use the Volume Buttons to highlight Factory Reset and press the Power Button.
• Use the Volume Buttons to highlight Yes and press the Power Button.

Performing a factory reset will delete all headset content, and in-game data, to be started up as if brand new. Purchases previously made will still be linked to your Oculus account.
 

In regards to your in-game data. We do have an Oculus Cloud which developers can choose to opt-in and out of anytime. The developers can also choose exactly what they would like to be uploaded to the Cloud.
 

To find which of your downloaded apps are supported by Cloud Backup, as well as the last backup time and backup size:
 

1. Go to Oculus.com on a computer.
2. Click your profile picture in the top right.
   • If you don’t see your profile picture, you can either make the window larger, or click the character icon in the top right to sign in.
3. Click Devices.
4. From the left menu, click Cloud Backup.
5. Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

Let us know how that works for you! 

Hey AndyMan1528! We would like for you to reach out to us in a private message with all of the troubleshooting steps you've tried thus far.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

I have the exact same problem, but Faсtore reset is not helping. only installing a VPN on Quest 2 can help. please help

Hey, there! We would like you to reach out to us in a private message with all of the troubleshooting steps you've tried so far.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hi man i had the same issue i fixed it by resseting experimental functions in settings

Anonymous​ if you factory reset your headset it won’t delete your apps as long as you have your account on the app still