Error joining call

Hello there! 

We saw you struggling to join calls on your Meta device and we wanted to help you sort this issue! 

If your Meta Quest won't let you join calls, common solutions include ensuring both the headset and the companion mobile app are updated, uninstalling and reinstalling the mobile app, restarting your headset, and checking your Wi-Fi connection and settings to make sure both your phone and the headset are on the same network. 

Additionally, find attached our public article about Calling on Meta Quest devices. Here you will find some extra information as well as public articles that might be useful in the future.

If after confirming all of the above you find yourself struggling with the same issue, please, sends us a private message by clicking on our profile picture or by clicking the following link: https://www.meta.com/help/support/