"Error performing query" on Quest 3 when trying to purchase in Store

23 replies
13042 views

I already tried factory resetting but it does not work. Please help. I am having this issue since 2 weeks already!

Community Manager

Hi there, manantank! We definitely don't want you missing out on adding some amazing VR content to your collection, so we wanted to pop in to help out! First and foremost, let's make sure we have all the details regarding this issue. When you get a chance, please clarify the following information:

Are you receiving this error when making a purchase on both your Meta Quest mobile app and headset?
Are you receiving this error when making this purchase from the online webstore here? (Be sure to log into your account in the upper right-hand corner.)
Have you ever been able to make a purchase in the store before?
Is every game giving you this issue? Could you try downloading a free game to check?
So we don't repeat any, what other troubleshooting steps have you tried?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hey there, manantank. We wanted to touch base with you to see if you had gotten a chance to read the last message we sent asking you some questions pertaining to your error issue. Once we get the answers to those questions, we can move forward with identifying the problem. We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Twifly

Participant

I’m having the exact same problem with the exact same bundle… just got mine today let’s me download all my other games but not wrath 2 please help… could you add the games to our accounts since you can probably tell both our accounts have meta quest 3? I’ll look for fixes in the meantime though

R

rippeaceyt

New Participant

Hey, im trying to redeem my gift card I bought, I tried a different network, different devices, and even updated the headset but it still says "error performing query." Does anyone know the solution?

D

Dreday152016

New Participant

Hi, I know this is late but did you ever find out the solution? I am having the same problem

S

Starrprincess91

New Participant

I had a problem where I used a supernatural 3 month gift card from target and every time I went to plug the code in it said error performing query . I was so upset after a month of trying. Finally I found out my Facebook had a different email then my meta everything that’s connected to meta has to have the same email like if you meta is connected through Facebook. I had to log into Facebook and update my email. The code miraculously worked after that.

J

Josh0609

New Participant

I’m getting an “error performing query” when I’m trying to redeem a gift card… please help