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Shibesrule1212
New Participant
December 26, 2025
Question

factory reset the headset manually and it won’t let me remove it from the app

i used the power and volume button on the quest to factory reset it due to frequent glitching, however now i cannot remove it from my meta app profile because it won’t let me access settings to disconnect it from the profile. in order to access the newly factory reset headset i need to put in the log in code and connect it to the app but it says it’s still there so i can’t reconnect it

    1 reply

    Choleni
    Choleni
    Honored Contributor
    January 7, 2026

    Hi Shibesrule1212​ 🙂

    Look if the headset if the headset is still shown in your account on the webpage. If so, dekete it from there.

    https://auth.meta.com/settings/my/devices/

    If not, maybe log out and back in again to the app or even unintall/reinstall the mobile app to see if this helps.

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