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zodia181630
New Participant
November 16, 2025
Question

Failed to reach service out of ideas on how to fix.

Just yesterday, my Meta Quest Link app stopped working.

Takes forever to try and see if it works, offers the repair button, and it doesn't work at all.

I have tried repairing with the setup.exe file, which doesn't work, and manually deleting all files and reinstalling doesn't work either. Using the uninstall feature doesn't work, and I have tried all the methods I could find online, but none work. Restarting doesn't work either. tried the QWAVE trick and doesn't work and anything you can find on youtube or forums. Drivers everything.

And it's not a minimum requirement thing my PC is beefy.

I'm out of solutions, and I am not tech savvy enough to figure one out.

The one thing I have noticed while trying to troubleshoot is that the OVRServer_x64.exe process seems to be turning on and off constantly it never stays for longer than 4 seconds on the task manager so, that is my guess as to what the problem could be?

I tried opening the app on my laptop and it works just fine and that process does stay on permanently. It worked just fine 2 days ago, so I don't know what I could have done wrong to make it stop working or other things.

6 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
November 16, 2025

Hello zodia.181630,

 

We’ve just seen your post about the issues you’re experiencing with the Meta Quest Link application, and we’d be more than happy to help get you up and running again.

 

This particular error on Windows is caused by the Oculus VR Runtime Service not running in the Microsoft Services console. You can resolve it by following the steps outlined below:

 

  • Ensure that the Windows local user account name does not contain special Unicode characters (For example: / \ [ ] : ; | = , + * ? < >)
  • Check and stop the Oculus VR Runtime Service
    • Open the Microsoft Services Console (start > search > services.msc)
    • Verify the Oculus VR Runtime Service status is not running (Right click - Stop)
    • Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)
    • If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”
    • Find and delete this folder:
      • C:\Users\user\AppData\Roaming\Oculus\sessions
    • Delete the contents of these folders:
      • C:\Program Files (x86)\Oculus\Downloads
      • C:\Program Files (x86)\Oculus\tmp
    • Start the Oculus VR Runtime Service from services.msc

If you still have problems, please reach out to us via a private message so we can investigate further. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
steve40
steve40
Honored Contributor
November 17, 2025

Hi, this is starting to look like an emerging bug, I’ve seen a few similar reports of the “can’t reach Link service” error.

https://communityforums.atmeta.com/discussions/OtherTroubleshooting/meta-quest-link-app-doesnt-launch/1353790

    IvyPearson
    IvyPearson
    New Participant
    November 17, 2025

    It sounds like OVRServer_x64.exe constantly stopping is causing the Meta Quest Link failure. I’d suggest:

    Run as Administrator – Right-click OVRServer_x64.exe and run as admin.

    Check Antivirus/Firewall – Ensure it isn’t blocking Oculus services.

    Clean Reinstall via Oculus Tool – Use the official Oculus uninstaller, delete leftover folders (C:\Program Files\Oculus and C:\Users\<YourName>\AppData\Local\Oculus), then reinstall.

    Check Background Apps – Disable any apps that might conflict, like VPNs or network monitoring tools.

    Update Windows & GPU Drivers – Sometimes the process crashes due to outdated drivers.

    If it still doesn’t work, a support ticket to Meta might be needed—they can check logs for why the service keeps closing.

      TioFeito
      New Participant
      November 20, 2025

      i am getting this error in my pc. the thing is that i´ve used normally my rift s with the xg mobile egpu "rx 6850m xt" but now that i've changed to a quest 2, ir doesnt want to open any more. i tríes what many posts did, and i've extracted this log.


      20/11 12:52:17.339 {!ERROR!} [Kernel:Error] OVR Error:
        Code: -3006 -- ovrError_DisplayInit
        Description: Error reading vendor and device Id
        OVRTime: 2177.028805
        Time: 2025-11-20 12:52:17 [340:140:300]

      ive tried uninstalling, repairing, checking the services and all. and i'm still getting this error and ir diez mot want to "Reach Link Service".

       

      can somebody please help :c

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      November 20, 2025

      Hello TioFeito,

       

      We understand that all the steps in the post weren’t able to resolve the problem you are experiencing with the Meta Quest Link service, and we would be more than happy to explore what else we can do to help.

       

      In this case, we would like to continue the conversation via a private message, as we may need to ask for some additional details. Please select our name to go to our profile page, or click here. From there, click “Send a Message” to privately message us. Please remember, you must be signed into the community first to send us a private message.

       

       

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      crazybeast123
      New Participant
      November 24, 2025

      I'm having the same issue along with SteamVR not wanting to open up. was working just yesterday.

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