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Waynechill78
New Participant
July 29, 2025
Question

Family account

Hi, 

I'm trying to add my daughter through family centre however, once I put my card details in and then confirm for Meta to take the £0.99 from my account, it just says 'sorry, something went wrong, we're working on getting this fixed as soon as we can' 

Its frustrating, as I've been trying for a few days and I get the same message.

Any advice would be appreciated 

    3 replies

    steve40
    steve40
    Honored Contributor
    July 29, 2025

    Same thing happened to me. After waiting about 1 week, my daughter's account magically became activated and I was able to add it to my account on the MetaHorizon app on my phone and also add it to my Quest 3 headset. Just wait a few more days.

    Waynechill78Author
    New Participant
    July 30, 2025

    Thanks pal, will do. Fingers crossed then!!

    Murbs1547068
    New Participant
    July 31, 2025

    Getting the same thing here. My son was basically logged off midday & we've been getting prompts to add a supervised account or we'll lose all of the purchases (and Quest $) on his account by Oct 29. I've tried all of the things & nothing has worked

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