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Fan is blowing loudly on Quest 3

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Hello guys.

Today I got a surprise from my Meta Quest 3. After I woke up I heard some noise. It turned out it is coming from headset. I cannot turn on the headset and the noise is coming maybe from fan(??) coz when I put my hand on headset I feel small wind coming from inside. I reported that to support and waiting for their answer. The noise is so annoying so just wanted to ask here does anybody had same issue and is there anything what I can to do it with now?

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MetaStoreHelpAnswer

Community Manager

Hey there! No apps or data will be deleted if you reboot. However, if you Factory Reset just make sure you check your cloud backup first! This will save any data on apps/games that have cloud backup.

Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings.
Select System, then select Backup.
Select the toggle next to Cloud backup to turn cloud backup on or off.

We hope this helps and will wait patiently if anything changed!

if you're still running into issues, please feel free to send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

J40NYR

Honored Contributor

Hi dzak90

Have you tried a hard reset? Hold down the power and volume down buttons until the boot menu appears, then select reboot.

Jonny

Quest 2, Quest 3, PCVR, Meta Wayfarer

MetaStoreHelp

Community Manager

Hey there dzak90! We'd love to know if you're still needing assistance. Did what J40NYR say help at all? Let us know if you're still needing assistance. We're looking forward to your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

H

harpiefyn0314

New Participant

If I reboot will it delete my apps and data?

MetaStoreHelpAnswer

Community Manager

Hey there! No apps or data will be deleted if you reboot. However, if you Factory Reset just make sure you check your cloud backup first! This will save any data on apps/games that have cloud backup.

Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings.
Select System, then select Backup.
Select the toggle next to Cloud backup to turn cloud backup on or off.

We hope this helps and will wait patiently if anything changed!

if you're still running into issues, please feel free to send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

Machewy

New Participant

I had this same issue. Though I was scared I did more research. If you haven't yet hold the power button and the volume down buttons at the same time you should be brought to a screen with 4 options use the volume up and down to navigate this screen. You are going to have to factory reset this but your games are cloud saved so you shouldn't lose any of your games just might lose progress in those games.

K

Kingmonke8768

New Participant

Yo I have the same problem I reported it and I’m waiting for a response but I have no clue how it happens.

MetaStoreHelp

Community Manager

Yo, Kingmonke8768! To our understanding, your Quest is unresponsive except for a noise coming from the headset and won't power on. We're eager to assist, but we kindly request that you answer the following questions first:

What Meta Quest model device are you utilizing?
Have you performed a factory reset yet?
Has your Quest been updated recently?
When you plug your Quest into the charger, what happens?
What troubleshooting steps have you already taken?

We'll be able to better assist you once you have answered the following. We're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

E

eiley

New Participant

...double post

E

eiley

New Participant

I am having the same problem. Meta Quest 3, tried to reset by pressing and holding power and volume buttons, but all it does is make a fan noise and blows air but won't turn on or off. Exactly the same as dzak90 problem and I don't see a fix here for it

MetaStoreHelp

Community Manager

Hey eiley! We would love to help you with the noise your Quest 3 is making! We completely understand how worrisome it can be when the Quest is making unknown noises. Lets go ahead and start out with trying some troubleshooting steps and see if that does the trick. We suggest trying to heard reboot and if that doesn't work try to factory reset the device. We can go ahead and provide the steps for a hard reboot and factory reset. Below we have provided instructions for both troubleshooting steps.

Hard Reboot the headset

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device".

Cloud Backup before Factory Reset

Performing a Factory reset will wipe all information and data off the device. Some of this data can be restored by enabling Cloud Backups beforehand. However, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile. Once you've set up Cloud Backups, ensure your device is fully charged, then proceed with the directions.

Factory Reset from Meta Quest mobile app

Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.

We hope this helps! Feel free to reach out to us for any further assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

O

obviosoobfuscatta

New Participant

While I am new to this forum, I am not new to Technical Support, I would like to suggest that rebooting and factory resetting, are not valid solutions, and if we set the bar that low, it trickles uphill and allows for slack engineering. This is an awesome product when its working, please a bit more QA if you would.

MetaStoreHelp

Community Manager

Hey there, @obviosoobfuscatta! We see you are having some issues with the cooling fans in your headset, which is causing poor battery life and making an unpleasant noise. We'd be happy to lend a hand to help you get this sorted out. Please tell us if you are getting a fan error message. Also, are you getting less than 90 minutes of playtime when your headset is fully charged? We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

H

Happyboi321

New Participant

This is happening too me too when i put it on all i see is a black screen while a fan id running inside why?

MetaStoreHelp

Community Manager

Hey there, Happyboi321. We understand how this can impact your VR/gaming experience, and this is not something we want you or any of our customers to experience, so to further dive into this, have you already attempted our accepted solution above in this thread? If so and it doesn't work, what other troubleshooting steps have you taken thus far?

We look forward to hearing back from you and working together with you to get this resolved.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

O

obviosoobfuscatta

New Participant

Yes, mine is doing it right now, besides not working, there is no way to shut it off, and I find the resulting white noise that it is producing annoying enough to have to her put the device in another room. I noticed it because it was producing a stream of cold air coming from the groove around the front face plate. batter

Cooling fans should be blowing warm air out, sucking ambient air in, and turning off when not needed. This is an obvious bug and must be fixed, the battery life is poor enough as it is without the continuous energy drain a mechanical fan produces. Not to mention device wont boot until battery drained.

Maybe they should change the name to "Metastable" LOL . Come on guys, put down the beer and fix the bug.

N

NotNamed00

New Participant

Happening to me too rn idk what to do bc hard reset wont work and the vr wont turn on

J

jeffpeterr

New Participant

I have same issue. All I did was press power to put it to sleep after I took it off, put it back on and the black screen and fans happened. Holding power and volume down doesn't show any menu. When unplug it into a power source the fan starts. When it's unplugged, nothing happens. Holding power for 15-30 seconds does nothing, holding power and volume down does nothing.

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