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robotmit
New Participant
October 26, 2025
Question

Formal Complaint – Repeated Quest 3 Replacement and Warranty Concern

I am writing to express my disappointment regarding the repeated issues with my Quest 3. Less than a year after purchasing it, I now have to ship it back for replacement for the second time. This is very concerning and raises serious questions about the device’s reliability and quality control.

When I asked about extending the warranty, the support agent informed me that only a 3-month warranty applies after receiving a replacement. Given the recurring issues, this period is clearly insufficient. I requested an exception or alternative solution but was told that was not possible and that I should submit a formal complaint.

I am very disappointed with this experience. At a minimum, I would expect a longer warranty period following multiple replacements, or an alternative resolution that restores confidence in the product’s quality.

I would appreciate your review of my case and a response outlining what steps can be taken to ensure I have a reliable, lasting device.

    38 replies

    steve40
    steve40
    Honored Contributor
    October 26, 2025

    That's not how it works. Refurbished replacements have a 3-month warranty, but if the remaining warranty on your original purchase is more than 3 months, then the larger period applies. So if your headset failed after 364 days on a 12-month warranty, you would get an additional 3-months cover when you receive the replacement (because your original warranty was almost expired). On the other hand, if it had failed after only 3 months, then you would still have 9 months of warranty remaining, regardless that the warranty on the refurbished headset was only 3 months.

      robotmitAuthor
      New Participant
      October 26, 2025

      Well, yes. This what I was told. But my point is that this is a repeating problem.

      I would expect the meta team acknowledge the quality problem they have and the bad experience I had, and offer me a longer warranty time to assure me.

      if this pattern continues, I will find myself with another broken device in 4 months. Without warranty.

        Maccyb123
        Honored Contributor
        October 26, 2025

        I don't understand. How is it a  repeating problem when you're getting it replaced just once? There is a  12 month warranty which is potentially extended to 15 months if you get a replacement before the 12 month warranty is finished. Do you want a 12 month warranty on the replacement? Why would you assume that the problem you had with your original device will repeat itself on the next one? What exactly was the reason for the replacement? 

          WWCool
          Participant
          February 18, 2026

          My original Quest 3 was returned because of performance issues. The SIX refurbished headsets and the a second new headset all had the same performance issues. After all that, META still wanted to send me another (which would have been the 9th) headset, stating they understand my frustration and thank me for my patience. I asked them how many times I had to go around this endless merry-go-round and asked for a refund. I’ve spent thousands on META hardware and software but was told my 30 day refund window had passed. 

          I never had any issues with my Quest 2. Quest 3 is an inferior product and should be withdrawn 

            steve40
            steve40
            Honored Contributor
            February 18, 2026

            Quest 3 is an inferior product and should be withdrawn 

            Don't take my Q3 headset away, it's working great 🙂.

              RestrictedMER
              Participant
              July 8, 2026

              Hey so I've replaced the meta 3s 3 times in the last 6 months ALL with the same issue. When charging blinking front light and the headset does nothing. It doesn't turn on it won't reset or anything. We just got this replacement last week and I set it up yesterday for my son and this morning blinking front light won't do anything. If it continues I will not be continuing with this brand. 

              Maccyb123
              Honored Contributor
              July 8, 2026

              RestrictedMER​ OK, but there is nobody from Meta here. We're all only headset users. We can only offer advice/help with specific problems on a headset. 

              If you want to complain to Meta about your unfortunate situation, you can contact a human support person using the link below. 

              https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

               

               

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