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New Participant
May 22, 2026
Question

Games not loading on iPhone

Evening Peeps,

May I ask for some advice please. 

I play quests in my iPhone. Not competitively, more time wasting when I’ve to wait about. Recently some of the games have become pixelated and freezing when trying to play. A few days ago, I followed instructions to correct these faults, I deleted the app, switch my phone off, rebooted and reinstalled the Meta Horizon app, but it just doesn’t load any games. It will load, take the loading bar to the max and just sit as loading.

I’ve also cleaned the memory space  incase that was affecting the cache, I’ve updated the software and ensured all updates required have been installed. I can’t think of anything else tbh.

Would anyone have any ideas on what the issue is and how I may resolve it? 

Many thanks in advance,

Lilac 💜

    8 replies

    New Participant
    May 22, 2026

    I have the same problem as you since yesterday, did it happen after the app update ??

    New Participant
    May 25, 2026

    Hi! No, it was before for me. That’s why I went off to search for updates. It was displaying oddly for a few days before. Pixelated and minor glitches that progressively got worse. Cleared the cache, even cleared down the phone storage in case that was impeding play. Now it works with a few dopey games but won’t let me into the ones I was getting into. Rewards aren’t working either. Bit of a mess.  

    New Participant
    May 24, 2026

    I’ve been having this exact issue for a few days. It’s maddening. 

    New Participant
    May 25, 2026

    It’s been a week for me, I’ve searched and tried so many techniques but nothing is helping. Meta don’t appear to support the app, I’m glad to have tried this out before buying into the AR, because the problems seem to be across the board and so many complaints about lack of help. 

    Choleni
    Honored Contributor
    May 25, 2026

    lilaclunaloves​  C0L0RS​  KatiedidDesignz​ 

    If you haven't already done this ...... send bug reports from your phone app to let Meta know about that issue.

    Sharing your problem here is good, but this is nothing that can be solved by the community, so you should also send a bug report. 🙃

    New Participant
    May 25, 2026

    I hit the devs up already, took 4 days for them to get back to me and the response bears no relation to the report I submitted. I just can’t be bothered wasting any more time on this. It’s taking too long for a simple reply. I’m just glad I haven’t invested money into meta. 😅

    Choleni
    Honored Contributor
    May 25, 2026

    lilaclunaloves​  I believe, you misunderstood me.

    I think, you've opened a support ticket? 🤔  That's not what I mean.

    In the Horizon menu, scroll down to support and tab "report problem".

    You won't get a reply to a bug report, it's just to let the engineers know "something is wrong and needs to be fixed.

    The more people who have the same problem send in bug reports, the better. 👍

    New Participant
    May 26, 2026

    Hi,

    Yes, I did understand. I have been sending the bug reports each day.

    👍🏼