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It looks like the email address section is asking for a work/business email account, not a personal account. Maybe enter your personal email in the first field, where it is asking for a serial number OR order number OR email address?
Hey, I've just noticed that the serial number on my Quest 3 packaging box is different from the serial number shown in the Meta Horizon app on my phone. The number on the arm of my headset matches the one in the phone app though. Maybe try the number on the original packaging box if you still have it.
So the headset is unusable as its owned by an organization, I am returning it to the seller, I will ask for a correct replacement hoping that NOT all sold headset are like SO.😡😡😡
