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QuirkyOsprey8408
New Participant
June 6, 2026
Question

Getting error when trying to update subscription

I have been trying to update my subscription which should have auto updated but I keep getting an error message. I deleted the payment card and re-entered it but still same error. Now all the games we purchased are wiped off the VR. 

    7 replies

    Maccyb123
    Honored Contributor
    June 6, 2026

    OK, games you purchased are not wiped off the VR.  Anything you buy is yours. I assume you are meaning the games you got to play as part of your Horizon+ subscription. But, don't worry, they're not gone. As soon as you fix your account, they will be available again, except for games that leave the catalogue. Try a new card. What I did was set up a virtual card on my banking app and used it when I had this issue. It could be a bank security related problem.

    Maccyb
      Choleni
      Choleni
      Honored Contributor
      June 6, 2026

      Hi QuirkyOsprey8408​ 🙂

      Contact Meta support via email, chat or WhatsApp HERE so they can look what's going wrong with your account.

      Out of curiosity🙃...... what error do you get?

        Maccyb123
        Honored Contributor
        June 6, 2026

        Choleni I copied and saved the link at long last. 😂😂😂 

        Maccyb
          Choleni
          Choleni
          Honored Contributor
          June 6, 2026

           👍👍👍😂😂 

            alaye2026
            New Participant
            June 6, 2026

            Knowledge is the source of income 😇

             

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