A

Anonymous

Solved

Getting "No command" message when trying to factory reset

37 replies
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Hello other meta users, my mom recently got me an oculus 2. I am already having trouble with it. First, it says I have not a lot of storage, and when I delete some of my apps and photos, it only goes down a few percentages, and I don’t know if that is the main cause to my second problem with the oculus. Secondly, when my sister just got done playing job simulator she had canceled an update, and it has been having problems ever since. It won’t stop powering off and powering on and restarting. I contacted meta-and they had told me to do a factory reset. Now, I know how to do a factory reset, but it would not let me do a factory reset, I know that you have to shut off your VR headset, I know that you have to hold down the power button and the volume button, but it keeps restarting when I try to do it. And when I almost succeed, it says the words. “No command” I don’t know if I have a messed up something inside my headset but it would be great if a worker from Meadow could help me figure this out!

thank you for your time!
yours truly, Avery

This topic has been closed for replies.

MetaStoreHelpAnswer

Community Manager

Hi Penguingod6195! Thank you for taking the time to share you recent experience with the Quest device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the No Command error message. With that being said, can you please try these troubleshooting steps if you haven't already?

Check that the volume buttons aren't stuck
Press and hold the power button for about 10-15 seconds or until the headset is forced off
Then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held.

We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know.

For others who are still experiencing issues after performing our steps above, please feel free to reach out to us in a private message for more assistance! On our profile, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Edit: Hey everybody, just a heads up, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble with the no command code please try the steps listed above. If you are still having issues with the error, we recommend creating a new topic on our Get Help boards.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello there, Anonymous! We see you're reporting some trouble with an error message on your headset about a lack of storage, as well getting a software update through. All user should be able to enjoy all the new features and bug fixed the newest update has to offer, so we're glad to share some insight to get your headset back up and running!

By the way, we noticed you had mentioned running into that "No Command" screen when attempting to factory reset the headset. This indicates that there may have been a slip up in when going through the reset process. We recommend making sure the volume down (-) button is being held at the same time as the power button. You may need to hold both of these buttons down together for about a minute until the Boot screen pops up with further options. Here are those complete factory reset directions (be sure your headset is fully charged before completing these steps):

Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

X

X3MyonderXXX

New Participant

Hey I have the same no command issue and it won't let me open the boot loader I have tried everything literally is there anything I could do to fix it? It's only on my older quest 2 but it's updates to the latest firmware

MetaStoreHelp

Community Manager

Hey there X3MyonderXXX ! Hope you're having a fantastic day! We're sorry this issue is ongoing for you, as we definitely want to get you back to gaming as soon as possible. We hate to hear that you are having trouble with opening the boot loader menu after factory resetting your device. No worries though, we'd love to look into this matter for you. Shoot us a PM so that we can continue to better assist you with getting this resolved. At this time, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message. We'll be looking forward to hearing back from you on this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello, hello, Anonymous! We're reaching back out to check in on that issue you were reporting with a "lack of storage" error message on your headset, as well as your headset not being able to complete a software update. It's pretty important to us that this problem is properly addressed and you're able to get back to fully enjoying the virtual world! Let us know if you still need assistance in regards to your headset, and we'll be glad to continue from there! Be sure to include the result from those steps in our last message for reference. We'll be keeping an eager out for your next update!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

X

Xenfoz2024

New Participant

I need help when I go into my oculus quest 2 it says enter passcode how do I check my passcode because I do not have one.

J

jonnyqtrek

New Participant

Make certain you're holding down volume down (left side of Volume controls) and not Volume up (right side). If you hold power and volume up it will give you "no command"

GallaGiant

New Participant

I have two head sets that have missed some updates I guess and are Stuck in a boot up frenzy. Not my main but these are ones I use to bring people in with me. Help?

MetaStoreHelp

Community Manager

Just popping in to see if assistance is still needed here. If these troubleshooting steps have helped, let us know! If not, we hope to see you in our PMs very soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Penguingod6195

New Participant

Same it won't work 🤬🤬🤬

MetaStoreHelpAnswer

Community Manager

Hi Penguingod6195! Thank you for taking the time to share you recent experience with the Quest device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the No Command error message. With that being said, can you please try these troubleshooting steps if you haven't already?

Check that the volume buttons aren't stuck
Press and hold the power button for about 10-15 seconds or until the headset is forced off
Then follow the normal steps to perform a factory reset ensuring the headset is OFF before attempting the steps, and the correct volume down button is held.

We've seen these steps help people out in the past with the same issue you're having. However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know.

For others who are still experiencing issues after performing our steps above, please feel free to reach out to us in a private message for more assistance! On our profile, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Edit: Hey everybody, just a heads up, with this thread being an older thread we are going to go ahead and lock it. From here, if you are having trouble with the no command code please try the steps listed above. If you are still having issues with the error, we recommend creating a new topic on our Get Help boards.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

theonlytmac

New Participant

Same and I’m **bleep**ing tired of it

D

dumby1298

New Participant

It's now beeping red and white is that bad?

MetaStoreHelp

Community Manager

Hey, we wanted to check back in here to see if you still needed any assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

P

Pugfan041976

New Participant

I’m getting the same problem. I did not he Factory reset nonsense now it’s stuck on the blue stupid logo or just turns black. This issue is really ridiculous and a major turnoff. It’s like an issue from the late 90’s. It’s 2024 and this is unacceptable