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richpeters94
New Participant
November 20, 2025
Question

Gorilla Tag Shadow Demon Pack Gift

I bought the Shadow Demon Pack as a gift but it's not showing up in the recipients game. 

I've got the payment confirmation and and she's had a notification but it's not showing in GT, it's the latest version, tried resetting it etc. 

Does anyone have any idea how to get it to show or how to get a refund and try again?

Cheers
Rich

1 reply

Choleni
Choleni
Honored Contributor
November 20, 2025

Hi rich.peters.94​ 🙂

rich.peters.94 wrote:

I've got the payment confirmation and and she's had a notification

Normally she should also receive an email with a code to redeem the gift. Did she check her mails?

Send and receive app gifts from the Meta Horizon Store

If she didn't receive that mail, reach out to support to see what they can do.

You can contact them via email, chat or WharsApp here:

Get Support

or by sending a PM MetaStoreHelp​ here in the forum.

Click on their name, then click the "message" button.

 

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