gray screen

43 replies
1056 views

After resetting my Quest3 to factory settings using the engineering menu, I'm experiencing the following issue: when I turn it on, the Meta logo lights up for a few seconds, then a white dot appears briefly in the middle of the screen, then disappears, and the entire screen turns gray. What should I do? There's no service center nearby. Could you please advise me on how to resolve this issue?

MetaStoreHelp

Community Manager

Hello zasonov !

Thank you so much for bringing this to our attention, we truly appreciate the time you've taken to share your experience. It sounds like you've been incredibly thorough in your troubleshooting, and we understand how frustrating this gray screen issue must be, especially after a factory reset.

To help move things forward, we recommend using our Software Update Tool. This tool is designed to assist with exactly these kinds of software-related hiccups. Simply follow the instructions provided at the link, and it will guide you through updating or restoring your headset’s firmware.

Please give it a try at your convenience, and let us know how it goes. We’re here to support you every step of the way and will continue to monitor the situation closely as our engineering team investigates further. If you are still having issues, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Z

zasonovAuthor

Up and Coming

Hello! You sent me a broken link, but I still tried flashing Quest3 through your website (https://www.meta.com/en-gb/help/quest/software_update/?view=prepare) and nothing helped. The problem still persists. Please suggest another solution.

MetaStoreHelp

Community Manager

Hello there zasonov !

Thank you so much for your patience and for trying the flashing process, we’re truly sorry about the broken link earlier, and we appreciate your persistence in working through it.

Since the gray screen issue is still occurring after a factory reset, we’d recommend performing a hard reboot using the steps below. This can help reinitialize the headset and may resolve the boot sequence glitch:

Hard Reboot the headset

Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

If the boot-up sound is not heard:

Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.

Use the volume buttons on your headset to highlight "Boot Device" and press the power button.

Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know how it goes. If you are still having issues, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

steve40

Honored Contributor

Someone in another thread also had the grey screen problem after a factory reset. It was caused by them having placed sticky tape over the proximity sensor. After they removed the tape, the headset worked 😁.