Skip to main content
LostSedna
New Participant
April 9, 2026
Question

headset stopped working mid play

i was playing on my quest 3s headset and i was playing poker stars while casting on my pc for a friend to watch, midway through i hear a pop sound and it completely shut off. i was charging while playing. no leds are showing when i plug  it in to charge, and it will not turn on at all. is there a fix or do i need a new one? i just got this in december.

    5 replies

    Maccyb123
    Honored Contributor
    April 9, 2026

    LostSedna. The pop sounds very ominous. Your headset is dead I think. What battery strap were you charging it with? 

    Maccyb
      LostSednaAuthor
      New Participant
      April 9, 2026

      I didn't have a charging strap. It was a long cable i use to charge it while sitting and playing. 

      Maccyb123
      Honored Contributor
      April 9, 2026

      OK, what charger were you using? Did you use the charger that came with the headset, or a different one for mobile phone for example as they have longer cables? 

      Maccyb
        steve40
        steve40
        Honored Contributor
        April 9, 2026

         i hear a pop sound and it completely shut off

         

          Maccyb123
          Honored Contributor
          April 10, 2026

          😂 

          Maccyb
            Terms & ConditionsAccessibility statement