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New Participant
April 25, 2026
Question

Headset stuck on startup

My headset had a few problems and suddenly the sensor on the headset doesnt work so i factory reset my headset so then im stuck 

but if i go on my phone i can just do the startup from there so i need to have casting on to prevent the sensor from working and i have to use startup

But the the final problem after i click the confirm button on the “Please make sure your seated during setup” the menu closes and doesnt reopen trapping me in the startup area with nothing

 

i have tried to

factory reset

change accounts

usb update 

Hard boot

wait on sed menu for a long time

And NO im not spending any money on a new headset i just want a solution with the stuff i have.

 

2 replies

steve40
Honored Contributor
April 25, 2026

If you live in USA, try this:

Quest 2 Black Screen Repair (BSOD) – Fix My Oculus

If you don't live in USA, search for a headset repairer in your country, or try to replace the sensor yourself (there are youtube videos on how to do it).

New Participant
April 25, 2026

Thats nit the problem i have im stuck in the startup menu