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TheKingSmith
New Participant
June 15, 2025
Solved

Help - Brand New and Face Shield seems broken!

Can anyone point me in the direction of getting help, I have a brand new meta quest 3, the face shield seems broken. The little button on the right hand side seems stuck, like you can’t push it it to move the face shield in and out? The left works fine. The shield if you do move it also seems to move freely so while you can’t push the button in the shield moves but doesn’t lock in place? 

any idea how to fix this and if not how I can get a hold of support to help replace it. 

wWhile this is disappointing the headset is great, do I just upgrade to the silicon shield or will I have the same problem… seems a worry since I only opened the box  getting home from travelling and have this issue, I’m worried i buy another one and it’s still broke … or there is a flaw? Anyone got any suggestions ? 

    Choleni
    CholeniAnswer
    Honored Contributor
    June 15, 2025

    Hi TheKingSmith 🙂

    it's a common issue.... look

    Search - Meta Community Forums  

    The button is stuck, that's why the shield doesn't lock in place. Perhaps this tip from a user will help you too.

    https://www.reddit.com/r/OculusQuest/comments/175nu0r/comment/kbc279z/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

     

    If you are not able to make it work properly reach out to support. 

    Either by opening a ticket here

    Get support | Meta Store 

    or by sending a PM @MetaQuestSupport here in the forum

    Click on their name, then click the "send message" button

    View in thread

    2 replies

    Choleni
    CholeniAnswer
    Honored Contributor
    June 15, 2025

    Hi TheKingSmith 🙂

    it's a common issue.... look

    Search - Meta Community Forums  

    The button is stuck, that's why the shield doesn't lock in place. Perhaps this tip from a user will help you too.

    https://www.reddit.com/r/OculusQuest/comments/175nu0r/comment/kbc279z/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

     

    If you are not able to make it work properly reach out to support. 

    Either by opening a ticket here

    Get support | Meta Store 

    or by sending a PM @MetaQuestSupport here in the forum

    Click on their name, then click the "send message" button

    TheKingSmithAuthor
    New Participant
    June 15, 2025

    Thank you, I have logged a ticket as I’m not sure about the first solution. 

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