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Pr3ttyC00ldud
New Participant
September 8, 2025
Question

HELP, CANT USE PAYMENT CARD ANYMORE

One day all my cards were deleted from my meta account. I went and bought a gift card and I still cant use that. And i cant even ad another card. Has anyone else had this problem?

    3 replies

    Choleni
    Choleni
    Honored Contributor
    September 8, 2025

    Hi Pr3ttyC00ldud​ 🙂

    This is really strange.

    I've seen users having trouble adding their credit cards, but I've never heard of existing payment methods simply disappearing.😮

    You should contact support.
    You can do so here via email, chat, or WhatsApp.

    Get support | Meta Store

    I hope this can be resolved quickly.

      Maccyb123
      Honored Contributor
      September 8, 2025

      As Choleni says you should contact support. Having credit card data removed is very strange indeed. You should check the security of your account and if it's possible some bad actor got access to your account and password. Maybe you should consider changing the password just to be safe and then re-enter your card details. Good luck !

      Maccyb
        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        September 8, 2025

        Hi Pr3ttyC00ldud, we came across your post and wanted to offer some assistance. 

         

        You've mentioned that you're experiencing some issues regarding payment methods. We completely understand that this is not an ideal situation and would love to get it sorted for you. 


        Would you mind sending us a private message so we can gather some additional information? You can contact us via our page or on the website. 

         

        Hope to hear from you soon!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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