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TiWine
New Participant
November 30, 2025
Question

Hi my friend

I wears my mask Meta Quest 3 on my head and for the first time they asked me to write an acces code if not, i can't enter in my game. I have a sevond count for my wife. When i use hed session, she has all information like i had deux days ago. I don't know my solution. I need help 

    5 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 30, 2025

    Hello TiWine!

     

    We saw that you are having issues with your account and would love to help you with this.

     

    For us to move forward we would like to ask yo a couple of questions that would help us pinpoint what the issues might be.

     

    Is your Wife able to log into her account?

    For what is the access code that you had to put in?

    Are you having trouble logging into your account?

     

    Once we have this information we will be able to help you further.

     

    We hope to hear from you soon and wish you a wonderful day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    TiWineAuthor
    New Participant
    November 30, 2025

    I appreciate the time you passed with my question. First question. Yes. I wear my mask and there is two accounts from me. The first one is mine. Owner of the first session. I try to login my account  and they ask me an access code ?  When i tried the account of my life, i can open it and play with his apps. I don't know how i can find an access code for openning my session.

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 30, 2025

    Hi again TiWine!

     

    Thank you for getting back to us so quickly.

     

    We would ask you to please contact us privately as we will need to gather some information from you.

     

    You can contact us privately by clicking on our profile picture in the right top corner and selecting message, please note that you have to be signed in to contact us.

     

    We hope to hear from you soon.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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