Horizon World's Restriction

17 replies
405 views

To whom it may concern,

Sometime last week I tried to log in to Shovel Up, i was met with a prompt advising that, "Your account is restricted right nor. Due to several violations against out Conduct in VR Experiences policy, you cant access Worlds.- For more information about this , please check your email."

I did check my email- spam/junk/promotions/ etc.- with no correspondence relating to this matter. I even utilized the Horizon Support Chat. The chat eventually advised that it could not assist me. I have verified that my Account is in good standing as well. I finally located the forums and messaged an admin profile to explain the situation. I have not received any feedback. I am still blocked from accessing worlds and yet- have no supporting evidence as to why. Thank you.

Please help,

Grim Memzi

TSRRedrose14

Up and Coming

Hmm that’s Weird. Try submitting an appeal. Also if you remember doing any thing that could’ve triggered the ban then it could make sense.

TSRRedrose14

Up and Coming

Also make sure you try to find out why your account was suspended (bullying, asking for personal information, etc.

I

icetrey69

Participant

I cant figure out how to appeal this (exact same situation). Never got an email about it. Any one know what I can do?

GrimMemziAuthor

New Participant

Hi icetrey69 , I apologize for the late feedback. I couldn't log in here for whatever reason. I still have not been able to file appeal as the appeal option doesn't work for me either.

I

icetrey69

Participant

guess we're just SOL!

M

Maccyb123

Honored Contributor

icetrey69 The original poster GrimMemzi posted this 23 days ago.. Maybe he has figured out how to fix it. Hopefully he'll see this and let you know. You can also try to contact the Store Support Team, the link is at the bottom of the page. Good luck! Hope you get it fixed. ☘️🤞

Maccyb

I

icetrey69

Participant

Thank you for your reply! When you say "the bottom of the page" are you referring to this page on the community forums or within the Horizon app? I do not see it on either and have no idea how to contact Horizon support aside from general Meta support who told me they had no connection to the Horizon app.